Shopping CartInnovative Pool Products is a family-owned and operated small business.
We have been involved in the swimming pool business from our offices in Miami-Dade County, Florida, for
more than a decade and active on the internet for the past five years.
In order to remain competitive,we keep our overhead low and work with small margins. It’s a jungle out there
and we know that prices matter so we have to be competitive, but where we really try to shine is in the level
of service that we provide. When you call us, you are dealing with the owners and you - our customer, are
our number one priority.
In this world of big box stores and outsourcing where the term “Customer Service” is all but an oxymoron,
by comparison you can expect a very personal level of treatment from us, as that is what you will get.
We are casual in that we communicate with most of our customers on a first-name basis, but professional in
terms of living up to commitments. Your calls might find us overseeing a delivery in the warehouse, preparing
a shipment or juggling other calls, but even when we can’t answer your calls immediately, we will always call
you back. We will spend whatever time it takes to answer all your questions and concerns.
I thank you for finding us online and hope you will find what you need in our store.
Madelaine Volum (President)
